1) How does this website work?
The Coolkitsch online shop is a website via which manufactured products and original items are sold to end users.
Our online shop focuses on providing an excellent service; we offer safe payment methods, guaranteed data privacy, punctual product delivery by Certified postal shipping “Standard” or Courier shipping “Express”, and a return and refund option, for whatever reason, within 14 days of receipt.
The purchasing process is straightforward; you simply have to follow the instructions step by step. You can find the items you want by browsing through the different categories or by entering your search term directly into the search box. You can view pictures of all the products you are interested in, zoom in on the images to see products in greater detail, view product information, sizes, colours and prices. To add the item to your shopping basket, simply click on the ‘PURCHASE’ button (specify the number of units required if more than one before clicking on the ‘purchase’ button). You can purchase as many products as you want and can always return to your cart to check the items you have selected.
Once you have added your items to the shopping basket, fill in your details so that we can process your order. Please check that all the information given is correct. Then select your payment method. Once you have made your payment, your order will be confirmed and you will receive your items within the estimated timeframe.
2) User Registration
Although registration is not obligatory to make a purchase and you can do your purchase as guest only, becoming a registered user will allow you to perform the following actions :
- Buy products.
- Check the status of pending orders.
- Manage your orders, returns and notifications.
- Check or modify the personal data associated with your User account.
- Create and manage a list of favourites.
- Subscribe to information messages and other commercial notifications sent electronically.
- Be eligible to certain promotions and discounts
- Keep your payment information secure so that you do not have to enter for future purchases
- All the details you include in the registration form shall be presumed to be accurate and truthful.
3) Purchasing process
The purchasing process is available in English and Spanish, at the Customer's discretion.
The purchase of Products for sale on the coolkitsch.com website is subject to stock availability.
Your User registration data shall be taken into account when entering into the Contract to purchase. Any mistakes made when registering your personal data must be corrected in the User profile before confirming the purchase. If you detect any mistakes after you’ve confirmed the purchase, please contact us immediately to report said incident.
Unless proven otherwise, the details and express acceptance registered on coolkitsch.com are proof of the transactions performed between coolkitsch.com and its Customers.
4) Shopping basket
Once you have located the products you are looking for, you have two possibilities: add it to the shopping basket, or add it to "my wishlist" . To add a product to the shopping basket, simply choose 'Add to shopping basket' . You do not need to reach the end of the purchase process every time you add a product. You can add products and confirm your purchase later (although always during the same session), accessing the basket from the cart icon in the main menu. You can modify the quantities by changing the figure in the corresponding box or by using the 'Up' or 'down' arrows on both sides of the box.
5) My Wish list
The wish list serves to store information about products that interest you but that, for some reason, you do not want to buy immediately. To open a wishlist it is imperative that you register as a customer. Then you can check the wishlist every time you enter coolkitsch.com and identify yourself, accessing from your personal area, in the main menu. To add a product to your wish list, click on the heart icon from the product file. It is possible to buy from the wish list by selecting the item and then pressing 'add to the shopping bag'.
The prices indicated include VAT (sales tax in Spain) only. You will thus not have any additional taxes to pay for shipments in Spain or in the EU. For international shipments, the package may incur additional taxes or customs fees upon arrival to the destination. Customs costs and tariffs levied in the destination country, if not in the European Union or in one of the UE territories with particular tax exemptions or conditions, are not included in the product price or in the shipping costs. The Buyer declares that he/she is aware of this and of the specific conditions applying in the country to which the order he/she has made will be sent, and accepts the payment of said taxes and costs to the authorities or intermediaries that may demand them separately from the total amount paid on the sales transaction entered into with the Seller.
Please note that the price of the product is indicated in the specific Product Page, and under no circumstances includes shipping or packaging costs. The shipping costs charged for each order include packaging costs and will be added to the total price of the order upon the checkout process once you input the shipping address. Indeed the website shall calculate the final shipping cost, which shall be shown to the Customer prior to proceeding to payment.
You can choose from the following payment methods to purchase your products:
Cards: Visa, Mastercard, JCB and American Express. We guarantee that every payment you make is totally secure. We use a Virtual POS Device from Banco Santander
We offer 2 methods of shipping. Certified Postal “Standard” shipping and Courier “Express” shipping. Please note that for posters, we normally only ship through Certified Postal shipping.
There are no shipping costs for orders of 100 Euros and above within the European Union for shipments made via certified postal “Standard” shipping only. Express shipping is excluded from this promotion. Please note that deliveries cannot be made to PO Boxes or to countries in which our couriers do not operate.
Depending on the weight and composition of your order, different levels of shipping are available. You can check the exact shipping cost in the shopping cart as you add products once you have entered the country, province/state/region and city and always before you have confirmed your order and made your payment. The shipping costs will take into consideration the destination, weight and size of the order. Shipping costs are paid for by the customer, except with promotions that offer free shipping.
Please note that regarding Original Posters purchased in our Gallery, they are shipped from a different location from the rest of our collection and therefore if you combine the purchase of a poster with other items you will be receiving two different shipments. For any queries, please contact us at email@example.com
Delivery time includes preparation, shipping and delivery to your chosen address. We will do everything possible to meet the dispatch and delivery times indicated on our website for each country. Nonetheless, these shipping times are just an approximate indication and may vary according to the specific circumstance of the method of shipping, the size of the order, the destination, the particular circumstances of the company responsible for shipping and delivery (including negligence on the part of said company), and other reasons beyond our control.
Our online shop aims to offer its customers the best possible service. If you are not fully satisfied with your order, you can return it to us within 14 days of receipt and receive a refund.
To return your order, and if you are a registered customer, please complete in your customer area the return request page. Just select the item that you wish to return on your customer area and follow the instructions. If you did not register and made the purchase of the item you wish to return as a guest, please contact us at firstname.lastname@example.org so we can provide you all the relevant info.
Once you confirm your return request in your customer area, you will receive an acknowledgment e-mail confirming the return of your purchased product to us. Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been worn, washed or damaged. If the item(s) is not returned in the same packaging in which it was sent to you, its value will have deteriorated. The value lost will be estimated fairly by us and will be deducted from the amount we will reimburse you.
The shipping costs for the products returned by the Buyer to us, and any possible customs duties, sales duties or any other costs arising will be to the account of the Buyer. Also, when an order has benefited from a “No shipping charges” promotion that is subject to the condition of being equal or above a certain amount and a partial return makes the remaining total be under that required amount, the shipping charges initially not paid by you will be deducted from any reimbursement that you might be entitled to.
For products with manufacturing defects or that have been broken during shipping, please notify us by writing immediately upon receipt to the following e-mail address: email@example.com before you send the item(s) back to us. We will send you all of the necessary information you will need to return the item(s). We ask you to send us pictures showing the damaged product before you send it back. If the conditions of return are met and we subsequently confirm that the damage occurred during shipment or that the damage is our responsibility, we will replace the item(s) at no extra cost to you.
Regarding our original posters, please be advised that given that they are antique items, they are all in second-hand condition. We do the utmost to mention all imperfections on the specific product page so that you know what is the condition of the selected item. To that effect, please use the magnifying glass on the product page to check for imperfections if any. We will not accept returns due to defects which were duly shown on the product page.
Sorry we do not do exchanges
12) Safe Payments
coolkitsch.com uses a server based on one of the most reliable secure payment systems on the Internet: the Secure Socked Layer (SSL) security protocol. (For more information, visit www.ssl.com). All your personal data and the information you transmit to us travels in an encrypted way over the network, and is protected and encrypted before being sent for processing. Only CES (Secure Electronic Commerce) transactions will be accepted for payment with Visa and Mastercard. After verifying that the card is attached to the CES system, the system will contact the bank that issued it for the buyer to authorize the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled. The payment gateway we use for your credit card payment is from Banco Santander, which encrypts your data using the 256-bit SSL protocol. Our system does not store any bank details of your card but goes directly to the Bank's Virtual POS (Point of Sale Terminal).
What is SSL? The latest advances in browser and server technology have facilitated the use of web services without concerns related to electronic fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol sent to the Internet Engineering Task Force (IETF) as a draft Internet. Basically, the protocol allows the browser and server of a web session to authenticate with each other and protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encoding and digital signature, the protocol allows browsers and web servers to authenticate with each other and allows website owners to control access to particular servers, directories, files or services allows confidential information (such as credit card numbers) to be shared between the browser and the server, keeping it inaccessible to third parties and enables secure ensure that data exchanged by the browser and server cannot be corrupted, either accidentally or deliberately, without detection.